Why trust a provider list written by a provider?

ETTE publishes this site, and ETTE appears on this list. We compete for this work, and pretending otherwise would be silly. So here is the deal: every other entry is a real competitor, described with facts drawn from their own published materials, and we say plainly where a competitor may fit you better. What we get out of it is a fair shot at your shortlist.

Who are the best IT support providers for Washington, DC nonprofits?

Seven organizations come up again and again when DC nonprofits compare providers. Five are local to the region, two serve nonprofits remotely from other cities, and one of those is a nonprofit itself.

ETTE (Washington, DC)

ETTE, short for Empowerment Through Technology and Education, has provided managed IT from its Washington, DC office since 2002, working mainly with nonprofits, associations, and small businesses. It is one of the few providers in this market that publishes pricing: fully managed IT from $150 per user per month, remote-only from $125, with nonprofit pricing available. Service lines include help desk with on-site engineers, cybersecurity with board-ready posture reporting, Microsoft 365 and Google Workspace management, and fractional CIO and CISO advisory. Again: this is us. Weigh this entry accordingly, and check the published pricing against any quote you receive.

Community IT Innovators (Washington, DC)

Community IT has worked exclusively with nonprofits since 1993 and is 100 percent employee-owned. Its staff of roughly 45 supports organizations across the country from Washington, and the firm ranked #425 on the 2025 MSP 501 list. Its free webinar library on nonprofit technology runs deep. If "has never had a for-profit client base" is your first filter, start here.

Tech Impact (Philadelphia, serves DC remotely)

Tech Impact is a 501(c)(3) nonprofit itself, founded in 2002 out of the NPower network. Its remote managed IT operation supports more than 350 nonprofits and over 9,000 end users, and the organization also runs ITWorks and CXWorks, training programs that launch young adults into technology careers. A strong fit if you want your IT spend to fund another mission-driven organization and your team rarely needs someone physically on site.

RoundTable Technology (Maine and New York, remote)

RoundTable is a roughly 35-person MSP serving about 300 organizations, around 70 percent of them nonprofits. It has made MSP 501's top-25 fastest-growing list two years running. RoundTable works remotely, so it belongs on the same shortlist as Tech Impact for distributed teams.

Ntiva (McLean, VA)

Ntiva, founded in 2004 and headquartered in McLean, Virginia, is the largest firm on this list, with more than 200 staff and offices in Washington, Chicago, and New York. Nonprofits are one of several industries it serves alongside government contractors and healthcare. The trade-off runs both ways: more scale and around-the-clock coverage than any nonprofit-focused boutique, less concentration on the nonprofit sector specifically.

DP Solutions (Columbia, MD)

DP Solutions is one of the oldest managed service providers in the region, founded in 1971 in Columbia, Maryland. Its roughly 124 employees deliver managed IT, compliance and security services, and backup and disaster recovery across the Baltimore-Washington corridor. A practical option for nonprofits north of the District or with offices in both metro areas.

Network Depot (Herndon, VA)

Network Depot has served DC-metro small businesses and nonprofits since 1991 from its Northern Virginia office, on a flat-fee managed services model. A fit for Virginia-side organizations that want a small local firm.

How should a nonprofit choose between these providers?

Five questions separate them faster than any sales call:

  • Who actually shows up? If your board meets in person and your office has hardware, you need engineers in the region. ETTE, Community IT, Ntiva, DP Solutions, and Network Depot are local; Tech Impact and RoundTable are remote-first.
  • Can they hand your board evidence? Funders, auditors, and cyber insurers now ask nonprofits for security documentation. Ask each provider what a board-ready security report looks like and how often you get one.
  • Do they understand grant cycles? Nonprofit budgets move with fiscal years and restricted funds. A provider that plans hardware refreshes around your grant calendar saves money you can point to.
  • What response time is in the contract? Get the guarantee in writing, not on the sales call.
  • Will they work with TechSoup licensing? Discounted nonprofit licensing changes your software math, and your provider should manage it rather than resist it.

What does managed IT cost for a DC nonprofit?

The market prices per user per month. ETTE publishes its rates: $150 per user for fully managed IT and $125 for remote-only, with nonprofit pricing available. Most other providers on this list quote custom, so budgeting usually starts with a discovery call. Two levers move the number more than the logo on the proposal: whether you need on-site support at all, and how much of your software stack runs on donated or discounted nonprofit licensing.

Where does TechSoup fit?

TechSoup is not a managed service provider. It is a nonprofit that brokers more than 400 technology donations and discounts, from Microsoft and Adobe among others, at up to 90 percent off for verified organizations. Membership is free for eligible 501(c)(3)s, and TechSoup charges a small admin fee per product. Every provider on this list should be willing to procure and manage licensing through your TechSoup account. If one is not, ask why.

Shortlist two or three, ask the five questions above, and ask each firm to name a client your size it has kept for five years or more. If you want to start with us, talk with an advisor or take the readiness assessment first.