Thank you for visiting our website. I imagine you are here because you are looking for an IT services provider in the Washington DC Metro area. Our company, Empowerment Through Technology & Education (ETTE), hopes to become that trusted provider of all your IT needs. Since 2002, ETTE has been providing enterprise level IT services to small and medium business and other organizations. Our goal is to provide small and medium businesses that have tight budgets with options when their IT needs are not being met.
Many organizations in these situations have difficulty finding good, affordable solutions for their IT systems. Many end up with a systems administrator who can competently operate their systems for $75,000+ per year. But these staffers often have little time to devote to proactively seeking new IT options, solutions and vendors or managing the growth of the IT system as the organization expands. And, unless they happen to be cyber-security specialists, which is usually a higher-salaried position, the admin may have inadvertently left the company prone to cyber attack. Perhaps your organization has considered outsourcing your systems to a service provider, only to find out that the service provider seeks to sell you a bunch of equipment, software, and “premium services” you may not even understand and probably do not need, attached to a price that is more complicated to understand that the tax code.
ETTE is different. We have learned that honesty, transparency, and fair pricing for our services are the best way to build a base of loyal customers. We know that every customer has IT needs specific to their own organization. Therefore, our initial engagement is always to understand the current state of your IT environment, and where you want it to be. Following our assessment of your systems, we will recommend to you, in non-technical terms, the way, budget, and time frame that get your organization’s IT and communication systems where they need to be for speed, ease of use, and reliability. We will help you create an IT environment rightsized to support your current needs, that MAY be expanded in the future as your own growth demands.
While we capably provide a full range of IT services, our primary competencies are in the areas of cloud computing and cyber security. Our best work is helping your organization set up an IT environment that is fast, secure, scalable, and is automatically being constantly updated as new technologies and equipment are introduced into the system. Our operational model is based on a combination of local and remote IT support. Our local staff will actually spend time at your organization with your staff, resolving IT issues and questions they may have, and proactively helping them be more productive with their IT systems. We also train our staff not to “talk up” or “talk down” to you about IT technology. We won’t confuse you with a bunch of technical jargon. If you understand something technical, we won’t waste your time with prolonged explanations; if you are not technical, we will speak in terms you understand, and without condescension. Backing our local staff, and also available by telephone or chat, is our remote staff located in Bolivia.
Our remote staff will provide you the same courtesy and service as our local staff, and will work behind the scenes to keep your systems running smoothly. Our team of staffers has a wide range of expertise, from network architecture and configurations to security principles and prevention, to data structuring and storage, to getting the most speed and efficiency out of your systems connections to the Internet. For customers who do not wish to simply scrap their prior network and security hardware investments, ETTE also offers co-location services, where we host your equipment at our facilities. We can also help with “one off” IT projects, working in concert with your in-house staff, or other trusted IT services provider.
You will find that we can not only provide the key services you need for your small business but we can do so in a holistic and cost effective manner. We like to describe ourselves as “surprisingly affordable”. We do not believe in nickel and diming our clients. We have a very simple, easy to understand billing method. We charge a per user fee which includes all services other than pre-authorized projects. Having a simple pricing model allows us to save on overhead because we don’t need to track hours and delay services waiting for approvals for costs incurred. And, we don’t charge a percentage on IT equipment we acquire on your behalf. We believe a percentage based acquisition fee is an incentive for a service provider to overpurchase a lot of expensive equipment your organization may not really need. Instead, we can focus on providing your organization the best service possible in the most efficient manner. Many of our customers have fast, secure, and up-to-date IT systems, as well as prompt, knowledgeable, and friendly customer service for prices well below the cost of a single IT administrator.
Please take a few minutes to review in more detail the services we offer. You will find that we value transparency and believe that if you are happy with your current provider, you should stick with them. If you aren’t, then you should certainly consider us. We are really good at what we do ?
We simply request giving us an opportunity to earn your business. I can assure you that you won’t regret engaging us. And after a short time as our valued customer, we are confident you will find we are good, affordable, trustworthy, and work hard to earn and maintain our clients’ business.
Feel free to reach out to me directly with any questions you may have.
Empowerment through Technology & Education, Inc.