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Discover
We document systems, users, vendors, access, risks, and support history before making changes.
Washington, DC · Since 2002
Technology support for nonprofits, associations, and small businesses.
Managed IT, security, and advisory for organizations that want steadier support, stronger protection, and clearer technology guidance. Now serving clients across the USA.
Your technology should work. When it doesn't, your team loses time and your mission pays the price.
ETTE keeps your computers, email, security, and cloud systems running so your staff can focus on the work that matters.
One team handles everything: daily support, cybersecurity, and senior-level guidance when bigger decisions come up.
We've been doing this for over 20 years, and we stay with our clients, the same people, the same knowledge, year after year.
Consistent engineers, shared documentation
Response targets tied to business impact
Board-ready reporting
Aligned to your goals
20+ years in Washington, DC
Smooth Start onboarding
Security baseline from day one
Americas-based support
Who We Serve
For organizations ready for more mature IT.
ETTE supports established teams that need reliable systems, plain-language guidance, and people who understand the stakes behind the work, whether the environment is simple, complex, or becoming more cloud-first over time.
What We Do
Services built around how effective IT is delivered.
Managed IT, built-in security, cloud operations, and senior advisory - one team, one plan, no surprise line items.
Managed IT Plans
Fully managed, remote-only, and co-managed support for teams that need documented, responsive IT.
Security & Risk
Day-one controls, GuardRail reporting, and Virtual CISO support when risk ownership needs to be explicit.
Cloud, Productivity & Backup
The daily systems your team runs on, from productivity platforms and backup to managed server environments.
Strategic Advisory & AI
Virtual CIO, security leadership, and AI advisory when decisions outgrow everyday ticket support.
AI Advisory
Put AI to work without putting your data at risk.
Most teams already have shadow AI and no governance model. We start with the outcomes you care about, surface where AI is already in use, and build a right-sized governance and pilot program your team owns.
Clarity that drives decisions
Reporting your board can actually use.
You shouldn't need a technical background to understand your technology posture. We turn system health, security posture, and project progress into plain-language reporting your leadership and board can act on.
Why ETTE
The same team, year after year. Accountable to your outcomes.
A lot of IT providers look the same on paper. The difference is continuity. At ETTE, support and advisory come from long-term members of one team, backed by deep documentation of your environment.
20+years serving Washington, DC
7 AM-7 PMstaffed help desk hours, Monday through Friday ET
10·150common staff range for managed IT relationships
What sets ETTE apart from other managed IT providers
Most managed service providers rotate staff, reset relationships, and leave clients re-explaining their environments every year. ETTE works differently. Our engineers carry CISSP and CISA certifications, offer bilingual English and Spanish support, and maintain detailed documentation of every environment we manage — so you never start from zero.
We serve nonprofits, trade associations, and small businesses across Washington, DC, Maryland, Virginia, and nationwide. Whether your team runs on Microsoft 365, needs a cloud migration handled cleanly, or wants a virtual CIO who shows up to board meetings prepared, ETTE has filled that role for organizations like yours for more than two decades.
Our Process
From clarity to confidence.
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Design
We map the support model, security baseline, roadmap, owners, and budget priorities around how you operate.
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Implement
We stabilize access, endpoints, backup, email, monitoring, and documentation with clear communication.
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Improve
Quarterly reviews turn support trends, security posture, lifecycle needs, and projects into next actions.
Who We Are
Washington, DC’s minority-owned MSP, built for mission-driven organizations
ETTE has been a minority-owned business serving the DC metro area since 2002. We understand the operating environment nonprofits and associations work in — the budget pressures, the lean IT staffing, the board scrutiny, and the compliance expectations that come with handling sensitive data and donor trust.
Our clients range from 10-person teams operating on tight budgets to 75-person organizations managing complex Microsoft 365 environments, hybrid work policies, and board-level security reporting. Whatever the size, the expectation is the same: technology that works, support that shows up, and a team that stays.
Is This You?
Common reasons organizations come to ETTE
- Staff are creating IT tickets faster than your current provider resolves them.
- A security incident, audit finding, or board question surfaced a gap nobody owns.
- You’re planning a move to Microsoft 365 or SharePoint and need it done without disruption.
- Or you’ve simply outgrown whoever set up your systems originally.
Any of those sound familiar? That’s a conversation worth having.
Let's Talk