Remote IT support nationwide · On-site across the Washington, DC metro area
ETTE is a Washington, DC managed IT services provider serving nonprofits, associations, and established businesses since 2002 - managed IT, security, and advisory for organizations that want steadier support, stronger protection, and clearer technology guidance. One flat monthly fee per user. That's it.
No hourly billing. No surprise invoices. No wondering whether a phone call will cost you. You get complete IT support for a price you can budget around, and we get an incentive to fix things fast and keep them fixed.
Your technology should work. When it doesn't, your team loses time and your mission pays the price.
One team keeps your computers, email, security, and cloud systems running, and provides senior-level guidance when bigger decisions come up. We've done this for over 20 years, and we stay with our clients: the same people, the same knowledge, year after year.
How Service Is Delivered
Most day-to-day support happens remotely: you call or submit a ticket, and an engineer who already knows your environment connects to fix it. Our help desk is staffed Monday through Friday, 7 AM to 7 PM ET, and serves clients across the country.
Fully managed plans include on-site technician dispatch across the Washington, DC metro area for the work that's better done in person: hardware, office moves, and hands-on troubleshooting.
Local teams often choose a hybrid of remote and on-site. Distributed teams anywhere in the US choose the remote-only plan. Same engineers, same documentation, same security baseline either way.
More questions about coverage? See our FAQs on service area and on-site support.
Who We Serve
ETTE supports established teams that need reliable systems, plain-language guidance, and people who understand the stakes behind the work, whether the environment is simple, complex, or becoming more cloud-first over time.
Nonprofits come first on this list on purpose: ETTE has specialized in nonprofit and association IT since 2002. Small businesses get the same discipline that mission-driven work demands.
What We Do
Managed IT, built-in security, cloud operations, and senior advisory - one team, one plan, no surprise line items.
Fully managed, remote-only, and co-managed support for teams that need documented, responsive IT.
Day-one controls, GuardRail reporting, and Virtual CISO support when risk ownership needs to be explicit.
The daily systems your team runs on, from productivity platforms and backup to managed server environments.
Virtual CIO, security leadership, and AI advisory when decisions outgrow everyday ticket support.
Clarity that drives decisions
You shouldn't need a technical background to understand your technology posture. We turn system health, security posture, and project progress into plain-language reporting your leadership and board can act on.
Why ETTE
A lot of IT providers look the same on paper. The difference is continuity. At ETTE, support and advisory come from long-term members of one team, backed by deep documentation of your environment.
Most managed service providers rotate staff, reset relationships, and leave clients re-explaining their environments every year. ETTE works differently. Our engineers carry CISSP and CISA certifications, offer bilingual English and Spanish support, and maintain detailed documentation of every environment we manage — so you never start from zero.
We serve nonprofits, trade associations, and small businesses nationwide, with on-site support available across the Washington, DC metro area for teams that want it in person. Whether your team runs on Microsoft 365, needs a cloud migration handled cleanly, or wants a Virtual CIO (a part-time technology executive) who shows up to board meetings prepared, ETTE has filled that role for organizations like yours for more than two decades.
Our Process
We document systems, users, vendors, access, risks, and support history before making changes.
We map the support model, security baseline, roadmap, owners, and budget priorities around how you operate.
We stabilize access, endpoints, backup, email, monitoring, and documentation with clear communication.
Quarterly reviews turn support trends, security posture, lifecycle needs, and projects into next actions.
Who We Are
ETTE has been a minority-owned business since 2002, headquartered in the DC metro area and serving nonprofits and associations nationwide. We understand the operating environment nonprofits and associations work in — the budget pressures, the lean IT staffing, the board scrutiny, and the compliance expectations that come with handling sensitive data and donor trust.
Our clients range from 10-person teams operating on tight budgets to 75-person organizations managing complex Microsoft 365 environments, hybrid work policies, and board-level security reporting. Whatever the size, the expectation is the same: technology that works, support that shows up, and a team that stays.
Is This You?
Any of those sound familiar? That’s a conversation worth having.
What Clients Say
“ETTE consistently delivers professional, intuitive, and personal IT services, making them a standout partner for over a decade.”
Leroy Hughes · VP of Operations, Public Justice
“We have worked with ETTE for over 10 years... they help us think about long-term strategic solutions that will help us improve our efficiency and digital-first experience.”
Maricela Arias-Cantu · CEO, SOPHE
“ETTE is the Gold Standard for IT providers. If you are looking for an IT and Cyber Security provider, look no further!”
Zachary Brewer · Verified Google Review
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