A provider switch in 17 days
A fully remote Washington, DC advocacy firm moved off its outgoing IT provider in 17 days: every device onboarded, security hardened, no disruption to the work.
Small Businesses
IT support for small business, without building an internal department.
IT services for small businesses that need steadier support, stronger security, and leadership-ready reporting, whether you're formalizing IT for the first time or replacing a provider that no longer fits.
★★★★★
ETTE is professional, responsive, and consistently delivers exceptional service.
Our experience with ETTE has been outstanding. As a company deeply dependent on effective communication channels, we cannot afford any downtime or disruptions. ETTE understands this critical need and has proven to be an invaluable partner. Their professionalism and responsiveness have been evident from the start, addressing any IT issues swiftly and efficiently. What truly sets them apart is their reliability. When an IT problem arises, it can be a significant hurdle, cutting us off from our operations and clients. ETTE excels in these moments, providing the necessary support promptly and effectively, ensuring that our communication lines remain intact.
Small Business Work
What this looks like for a small business.
When downtime costs you clients
“As a company deeply dependent on effective communication channels, we cannot afford any downtime or disruptions. ETTE understands this critical need and has proven to be an invaluable partner.”
Pedro Alfonso, President, Dynamic Concepts, Inc.
Room to add internal IT later
Businesses that grow past roughly 75 staff often hire internally. Co-managed keeps ETTE alongside that hire instead of forcing a rip-and-replace.
Pressures Small Businesses Shouldn't Have to Carry
Ready for IT that operates like the rest of your business.
Outgrown reactive IT
Moving on from informal, provider-dependent, or break-fix support that no longer fits how you operate.
Ready for service maturity
Documented environments, defined processes, and reporting leadership can actually use.
Co-managed capacity
Extend an existing internal IT team with senior guidance, project capacity, and documented execution.
Predictable roadmap & reporting
A planned technology roadmap and budget you can forecast - no surprises.
Our Approach
Complete IT, built around your operations.
Managed IT & On-Site Support
Responsive help desk and on-site support that keeps your team running.
Cybersecurity & Compliance
Layered protection for your people, data, and systems.
ETTE GuardRail
Board-ready security posture scoring and reporting — included in every managed plan.
AI Strategy & Enablement
AI Foundations, AI Depth, and AI Build for governed adoption.
Reporting
Clear reporting. Confident decisions.
We turn system health, risk, and roadmap into clear reporting your leadership team can plan and budget around.
Why Small Businesses Choose ETTE
Relationships over transactions. Maturity first.
ETTE has served organizations nationwide since 2002, headquartered in Washington, DC. We're known for documented environments, security-aware delivery, and steady advisory relationships that improve over time.
2002founded in Washington, DC
20+years serving clients nationwide
10 to 75common staff range for managed IT relationships
Case Studies
Work you can judge for yourself.
Provider Switch
Managed IT Transition
A remote Washington, DC advocacy organization moved off its outgoing IT provider in 17 days — every device onboarded, security hardened, no disruption to staff.
ComplianceCompliance Infrastructure Buildout
An organization with a DoD contract needed a DFARS-aligned environment. ETTE migrated it off aging servers to Microsoft 365, then built the compliant infrastructure.
AI AdoptionAI Champions Program
How ETTE ran its own AI Champions program across real tickets, reporting, and client communication before adapting the model for client organizations.
Common Questions
Small Business FAQs.
No, it is the most common case. ETTE acts as your complete IT department: help desk, security, and senior guidance when bigger decisions come up.
Per-user monthly pricing starting at $125 (remote-only) or $150 (fully managed), so costs scale with headcount - no surprise invoices.
Response targets are tiered by business impact: 20 minutes for business-critical outages and security incidents, 60 minutes for single-user outages, and 90 minutes for standard requests. Every ticket is triaged the moment it's submitted, and progress is visible in your quarterly reporting. Outside help desk hours (7 AM–7 PM ET, Monday–Friday), every managed service agreement defines an after-hours emergency escalation path for business-critical outages and security incidents. Full targets are on our pricing page.
Yes. Managed plans produce the documentation and control evidence that cyber insurance applications and client security questionnaires ask for, and ETTE GuardRail reporting relates your posture to familiar control families like CIS Controls and NIST-style categories — as visibility, not a certification. For contract-driven requirements, we've built DFARS / NIST 800-171-aligned environments; see the Compliance Infrastructure case study.
On-site support covers the DC metro area; remote-only support is available to small businesses nationwide.