A one- or two-person IT team
The ticket queue keeps your staff away from the projects only they can do. ETTE takes the routine tickets and maintenance so your team can work on what moves the organization forward.
Co-Managed IT
Co-managed IT services: your team, extended.
Extend your internal IT team with ETTE's capacity, expertise, and around-the-clock security coverage - without replacing your staff.
What's Included
Capacity and expertise, added to your team.
Day-to-day operational supportWe handle the routine tickets and maintenance, freeing your internal staff for the projects only they can do.
Overflow & project capacityExtra hands when your team is stretched or a big project lands, without hiring for a temporary peak.
Specialized expertise on demandAccess to security, cloud, and infrastructure specialists you can't justify employing full time.
24/7 managed threat detectionAround-the-clock monitoring and response, covering the nights and weekends your internal team can't.
Patch managementUpdates applied consistently across your systems, closing the security holes attackers count on you to ignore.
Backup & disaster recoveryTested backups and a recovery plan, so a failure or attack doesn't become a permanent loss.
Coverage during staff absencesContinuity when your IT lead is on vacation, out sick, or between roles - the lights stay on.
Shared documentation & toolingWe work inside shared records and tools, so your team and ours stay in sync instead of duplicating effort.
How It Fits
Alongside your internal team.
Co-Managed IT extends your internal team with ETTE's capacity, expertise, and coverage - we fill the gaps, share tooling and documentation, and step up when you need us, without replacing your staff.
Who It's For
Co-managed IT support for lean internal teams.
An IT lead without a security bench
You have someone who knows the environment well, but not a security operations team. ETTE adds 24/7 managed threat detection, consistent patching, and backup oversight around them.
Organizations past about 75 people
Above roughly 75 people, an internal hire usually starts to make sense. Co-managed IT keeps the help desk depth and specialist coverage that one hire can't provide alone.
Division of Responsibilities
Who does what in a co-managed IT partnership.
Every co-managed engagement starts by writing down who owns what. The split below is a common starting point. Yours is scoped in the proposal, and you decide what stays in-house.
| Area | Your internal team | ETTE |
|---|---|---|
| Technology priorities and decisions | Owns | Advises and documents |
| Routine help desk tickets | Hands off what you choose | Handles them, Mon–Fri, 7 AM–7 PM ET |
| Nights and weekends | Off the hook for threat monitoring | 24/7 managed threat detection and response |
| Patching and updates | Approves change windows | Applies updates and reports on them |
| Backups | Knows where critical data lives | Monitors backups and tests that they restore |
| Projects | Leads | Adds capacity and specialist skills |
| Documentation and tooling | Shares access | Works in the same records and tools |
Choosing a Model
Co-managed or fully managed IT?
With fully managed IT, ETTE owns day-to-day IT, on-site and remotely. With co-managed IT services, ownership is shared: your internal team keeps control of decisions and priorities, and ETTE takes the responsibilities you hand over. On-site work is scoped to what your team needs.
Both models include the same security, cloud, and backup baseline. The difference is how much of the daily work you want to keep. The plan comparison lays the three models side by side, and What Is Co-Managed IT? covers the model in more depth.
Process
How a co-managed engagement gets started.
1
Scope
We agree on the division of responsibilities and write it into the proposal.
2
Document
A 30-day Smooth Start maps every device, account, and application before anything changes.
3
Connect
Your team and ours work from shared documentation and tools, with clear escalation paths.
4
Report
Plain-language reporting shows the work ETTE handled and what needs attention next.
Related Services
Part of one connected service.
Common Questions
Co-Managed IT Services FAQs.
Organizations with internal IT staff who need added capacity, specialized expertise, or coverage - without replacing the team they have.
Yes. We work alongside your staff under a clearly scoped division of responsibilities: you decide what stays in-house and what ETTE owns.
Pricing is scoped to your environment during a proposal conversation, based on the responsibilities ETTE takes on and your user count.
Co-managed IT support is shared responsibility. Your organization keeps control of technology decisions and day-to-day priorities, and ETTE provides agreed services, such as help desk depth, security monitoring, patching, and backup oversight, alongside your staff.
Coverage during staff absences is part of the arrangement. Because ETTE works from the same documentation and tools as your team, support continues when your IT lead is out sick, on vacation, or between roles.
Yes, as scoped in your agreement. Technicians can come on-site across the Washington, DC metro area, and remote support is available nationwide.
Let's Talk
Add capacity and expertise, not headcount.
Let's design coverage that fits your team.