Do you support teams outside Washington, DC?

Yes. Remote-Only Managed IT is available to organizations across the United States. Support is delivered by the same DC-based team, with help desk hours of 7 AM to 7 PM ET, Monday through Friday.

What happens if a problem cannot be fixed remotely?

Most issues resolve remotely, but when hands-on work is required we coordinate it - scoped on-site dispatch in the DC metro area, or guided local support for distributed teams.

How much does remote-only support cost?

Plans start at $125 per user per month, with nonprofit pricing available. Every plan includes the 30-day Smooth Start onboarding at no additional cost.

Remote-Only Managed IT

Remote-only managed IT for distributed teams.

The same documented service desk and engineering bench for distributed and remote-only teams - secure access, managed devices, and complete remote onboarding.

Talk With an Advisor Explore Services

What's Included

Full managed IT, delivered remotely.

Remote help deskFast support delivered online and by phone, so distributed staff get help wherever they work.

Secure remote accessProtected ways for your team to reach the files and systems they need from anywhere, without opening the door to attackers.

Off-site endpoint managementLaptops at home or on the road are kept updated, secured, and monitored as if they were in the office.

Remote onboardingNew hires are set up, secured, and productive on day one without ever visiting an office.

Device provisioningComputers are configured and shipped ready to work, so remote staff don't wait on IT to get started.

Cloud collaboration supportHelp with the everyday tools - email, files, chat, meetings - that keep a distributed team working together.

Proactive monitoringWe watch systems for trouble and act before small issues become outages, even with no one on site.

DocumentationA maintained record of your environment, so remote support is fast and consistent no matter which engineer is assigned.

How It Fits

Managed IT for distributed teams.

Remote-Only Managed IT delivers a responsive service desk and engineering bench for distributed and remote-only teams - wherever your people work, support starts from documented knowledge of your environment.

Explore Services

Related Services

Part of one connected service.

Common Questions

Remote-Only FAQs.

: Yes. Remote-Only Managed IT is available to organizations across the United States. Support is delivered by the same DC-based team, with help desk hours of 7 AM to 7 PM ET (6 AM to 6 PM CT, 5 AM to 5 PM MT, 4 AM to 4 PM PT), Monday through Friday.
: Most issues resolve remotely, but when hands-on work is required we coordinate it - scoped on-site dispatch in the DC metro area, or guided local support for distributed teams.
: Plans start at $125 per user per month, with nonprofit pricing available. Every plan includes the 30-day Smooth Start onboarding at no additional cost.

Let's Talk

Support your distributed team the way they work.

Let's give distributed staff support with the same context and maturity as an on-site engagement.

Talk With an Advisor

Remote-only managed IT for distributed teams.

Full managed IT, delivered remotely.

Managed IT for distributed teams.

Part of one connected service.

Managed IT & On-Site Support

Cybersecurity & Compliance

Cloud, Productivity & Backup

Virtual CIO

Remote-Only FAQs.

Support your distributed team the way they work.