Ready for service maturity
Businesses - whether you have no IT department, a lean internal team, or an incumbent provider that no longer fits - ready for documented, accountable IT.
Managed IT & On-Site Support
IT help desk services from people who know your setup.
Responsive help desk and on-site IT from engineers working from current documentation, shared context, and plain-language service reporting.
Who It's For
Built for teams that need IT to just work.
Mixed environments
Teams running a blend of Windows and Mac who need consistent support across both.
Hybrid & multi-site
Staff working across offices and from home who expect the same fast, friendly support everywhere.
What ETTE Manages
What does day-to-day managed IT include?
Help desk, Mon–Fri, 7 AM–7 PM ETA staffed help desk during business hours, backed by shared documentation, so support starts with context instead of rediscovery.
On-site technician dispatchWhen an issue can't be solved remotely, a technician comes to you - for the cabling, hardware, and hands-on problems that need someone in the room.
Device setup & user onboardingNew hires get a configured, secured, ready-to-work computer on day one, instead of losing their first week to IT setup.
Windows & Mac supportSupport for both Windows and Mac, so a mixed environment gets the same standard of care without finger-pointing.
Staff offboarding & transitionsWhen someone leaves, access is shut off and devices are reclaimed promptly - closing a common and serious security gap.
Vendor coordinationWe deal with your internet, software, and equipment vendors on your behalf, so your staff aren't stuck on hold sorting out whose problem it is.
Asset & environment documentationA complete, maintained record of your devices, accounts, and configurations - so support is fast and nothing depends on one person's memory.
30-day Smooth Start onboardingA structured first month that documents your whole environment before we change anything, so the relationship starts from understanding, not guesswork.
Explore in Depth
Hours & Response
Help desk hours and response objectives.
The help desk is staffed Monday through Friday, 7 AM to 7 PM ET. Every ticket is triaged the moment it's submitted and worked to a published response objective based on business impact.
| Priority | What it covers | Response objective |
|---|---|---|
| Urgent | Business-critical outages and security incidents | 20 minutes |
| High priority | A single user who can't work | 60 minutes |
| Normal | Standard requests and questions | 90 minutes |
| Change request | Planned changes, such as new access or configuration updates | 8 hours |
Outside help desk hours, managed detection and response keeps watching for threats around the clock, and every managed service agreement defines an after-hours emergency escalation path for business-critical outages and security incidents.
Outsourced Help Desk
An outsourced help desk, staffed by engineers who know your environment.
Outsourcing your help desk shouldn't mean explaining your systems to a stranger every time. Your staff reach ETTE by phone at 202-345-1965 or by email at [email protected], and the engineer who picks up works from your documented environment: devices, accounts, applications, and vendors.
Issues that can't be solved remotely are escalated to an on-site technician in the Washington, DC metro area. We coordinate with your internet, software, and equipment vendors directly. You keep the decisions that matter, like approving changes and setting priorities, and you see the results in plain-language service reporting.
Distributed team with no office? See remote IT support. Already have internal IT staff? Co-managed IT adds help desk depth without replacing them.
Clarity that drives decisions
Support you can see and measure.
Your quarterly service review puts support in plain language - ticket trends, recurring themes, priority targets, and the health of the systems your team depends on - with clear recommendations and owners. No technical background required.
Process
A proven process. An ongoing partnership.
1
Document
We map your devices, users, and configurations before we touch anything.
2
Onboard
A 30-day Smooth Start gets your team and tools fully set up.
3
Respond
Fast, friendly help desk and on-site support when you need it.
4
Resolve
We fix root causes, not just symptoms, and keep you informed.
5
Improve
We refine your environment and report on what changed.
Related Services
Connected to the rest of ETTE.
Common Questions
Managed IT & On-Site Support FAQs.
The help desk is staffed Monday through Friday, 7 AM to 7 PM ET. We work to these response objectives: Urgent 20 minutes, High Priority 60 minutes, Normal 90 minutes, and Change Requests 8 hours. Every ticket is triaged the moment it's submitted.
Yes. When an issue can't be solved remotely, a technician comes to you. On-site service is available in the Washington, DC metro area, and remote support is available nationwide.
Every plan includes a structured 30-day Smooth Start at no extra cost. We document your whole environment - every device, account, application, and configuration - before we change anything.
The help desk is included in every ETTE managed IT plan, priced per user: Remote-Only Managed IT starts at $125 per user per month, and Fully Managed IT starts at $150 per user per month, with nonprofit pricing available. The pricing page shows what each plan includes.
The staffed help desk operates Monday through Friday, 7 AM to 7 PM ET. Outside those hours, managed detection and response provides around-the-clock threat monitoring, and every managed service agreement defines an after-hours emergency escalation path for business-critical outages and security incidents.
ETTE's own help desk team, working from your documented environment. We assign consistent, long-term engineers, so the people supporting your staff get to know your systems over time.
Let's Talk
Responsive IT. With advisory context.
Let's give your staff support that is fast, documented, and connected to the bigger picture.