Services
A documented support relationship for businesses, with day-one security, cloud-first operations, and senior guidance when the stakes call for it.
Service Model
Most clients begin with a managed IT relationship: support, documentation, monitoring, lifecycle planning, and a commercial security baseline. From there, ETTE layers co-management, Virtual CIO (technology leadership), Virtual CISO (security leadership), AI advisory, or specialized infrastructure support based on what the organization actually needs.
Managed IT Plans
Remote-Only, Fully Managed, and Co-Managed are levels of ownership, not separate service categories - security, cloud, and backup are included in every plan. Security & Risk, Cloud/Productivity/Backup, and Strategic Advisory below are the specialized services you layer on top, inside whichever plan you choose.
| Remote-Only Managed IT | Fully Managed IT | Co-Managed Partnership | |
|---|---|---|---|
| Best fit | Distributed, remote-only teams | Teams that want IT fully handled, on-site and remote | Teams with internal IT that need added capacity and expertise |
| Who owns day-to-day IT | ETTE, remotely | ETTE, on-site and remotely | Shared - your internal team plus ETTE |
| On-site support | Remote only, no on-site visits | Included - technician dispatch | As scoped |
| Security, cloud & backup baseline | ✓ included | ✓ included | ✓ included |
| Works with your internal IT | Optional | Optional | Yes - alongside your team |
| Add vCIO, vCISO, or AI Advisory | Add-on | Add-on | Add-on |
Every plan is scoped during a proposal conversation, so the mix of services inside it fits how your team actually works. See the full plan comparison and pricing, or talk with an advisor to find the right fit.
Service Areas
Most relationships start in one area and layer others over time. Use this map to understand how ETTE scopes the relationship; the links go deeper where a buyer or technical reviewer needs more detail.
For organizations that need responsive support, documented systems, lifecycle planning, and fewer surprises. Choose fully managed, remote-only, or co-managed depending on the internal capacity already in place.
Commercial security practices are part of the managed IT baseline. GuardRail makes posture visible, and Virtual CISO is available when an organization wants ongoing security leadership - often where auditors, funders, insurers, partners, or governance obligations are involved.
ETTE supports teams already operating in SaaS and cloud platforms, organizations moving in that direction, and environments that still depend on hosted, cloud, or on-premise servers.
vCIO focuses on technology direction, budget, vendors, and lifecycle planning. AI advisory is separate: Foundations, Depth, and Build support for governed adoption, team enablement, and later-stage custom or agentic workflows.
AI Advisory
Most teams already have shadow AI - staff using AI tools IT hasn't reviewed or approved - and no governance model. Our AI Strategy & Enablement practice starts with your outcomes, surfaces where AI is already in use, and builds a governed pilot program your team owns.
“ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they’ve helped our organization. If you are looking for an IT and Cyber Security provider, look no further!”
Zachary Brewer · Verified Google Review
Always Included
Clarity that drives decisions
Across every service, your quarterly review turns system health, support, and project progress into plain-language reporting your leadership and board can act on - with security posture reported through ETTE GuardRail.
Service Level Objectives
Business-critical outages and security incidents.
Single-user outages and blocked critical functions.
Standard requests, software issues, access problems, and troubleshooting.
Planned changes and new user provisioning.
Actual response time depends on how a ticket is triaged, so these are the targets we manage to rather than a single flat number - severity varies too much for one guarantee to mean much. What you can count on: every ticket is triaged and prioritized the moment it's submitted, progress is visible in your quarterly reporting, and true emergencies escalate under the terms defined in your managed service agreement.
Our Process
We listen, learn, and understand your goals and constraints.
We build a right-sized plan aligned to your goals and budget.
We execute with care, minimize disruption, and keep you informed.
We continuously improve as your organization grows.
