What our managed IT service includes

ETTE runs your whole environment as one plan: help desk and on-site support, cybersecurity and compliance, cloud, Microsoft 365, and backup, proactive monitoring, and virtual CIO advisory. The help desk is staffed Monday through Friday, 7 AM to 7 PM ET, and works to published response objectives: urgent issues in 20 minutes, high priority in 60, normal in 90.

Why Washington, DC organizations choose ETTE

We have supported DC organizations since 2002 from our Friendship Heights office, and most of our clients are the nonprofits, associations, and small businesses that make up this city's economy. When an issue can't be fixed remotely, a technician comes to you. Client feedback is published on our testimonials page, and our work is documented in public case studies rather than slogans: an entirely new DFARS-aligned infrastructure for a DC nonprofit, a 17-day provider switch for a DC advocacy firm, and a five-site Wi-Fi program in DC public housing.

What managed IT services cost in Washington, DC

Our pricing is published, per user, and flat: plans start at $150 per user per month, with nonprofit rates and a remote-only option. See the full breakdown on the pricing page — no quote-request wall.

Switching providers without disruption

Every engagement starts with a structured 30-day Smooth Start: we document every device, account, application, and configuration before we change anything. When a DC advocacy firm needed to leave its outgoing provider, we completed the entire transition in 17 days without losing a day of their work.

ETTE is headquartered at 5335 Wisconsin Ave. NW, Suite 440, Washington, DC 20015 — in Friendship Heights, with on-site coverage across the DC metro area and remote support nationwide. Call 202-345-1965 or send a message.

A managed service provider in Washington, DC since 2002

ETTE is a minority-owned managed service provider (MSP) based in Washington, DC. Most of the organizations we support are nonprofits, associations, and small businesses that need dependable IT without building an internal department. Many of them answer to funders, insurers, or federal contracts, so the work has to hold up under a security questionnaire as well as on an ordinary Tuesday.

That shapes how we run managed IT services in DC: documented environments, published response objectives, security controls with evidence behind them, and reporting a board can read. Before an insurance renewal, the cyber insurance readiness check shows where you stand. For nonprofits holding donor and client data, see nonprofit data security.

On-site coverage across the DC metro area

Technicians work from our Friendship Heights office and cover the District and the close-in Maryland and Virginia suburbs, including Bethesda, Silver Spring, Arlington, and Alexandria. On-site work covers the jobs that need hands in the room: network and Wi-Fi problems, conference-room and office setups, hardware failures, and new-staff setup days. Everything else is handled remotely, which is usually faster.

Remote, on-site, or alongside your own IT staff

Every plan is delivered remotely, and you don't need to be in DC to be a client. Fully Managed IT adds on-site technician dispatch across the DC metro area. Remote-Only Managed IT starts at $125 per user per month for distributed teams. Co-Managed IT extends an internal IT team with help desk depth, security monitoring, and specialist skills. All three include the same security, cloud, and backup baseline.

Common questions