What our managed IT service includes

ETTE runs your whole environment as one plan: help desk and on-site support, cybersecurity and compliance, cloud, Microsoft 365, and backup, proactive monitoring, and virtual CIO advisory. The help desk is staffed Monday through Friday, 7 AM to 7 PM ET, and works to published response objectives: urgent issues in 20 minutes, high priority in 60, normal in 90.

Why Washington, DC organizations choose ETTE

We have supported DC organizations since 2002 from our Friendship Heights office, and most of our clients are the nonprofits, associations, and small businesses that make up this city's economy. When an issue can't be fixed remotely, a technician comes to you. Client feedback is published on our testimonials page, and our work is documented in public case studies rather than slogans: an entirely new DFARS-aligned infrastructure for a DC nonprofit, a 17-day provider switch for a DC advocacy firm, and a five-site Wi-Fi program in DC public housing.

Comparing providers? We published an honest comparison of the IT providers DC nonprofits shortlist, including our competitors.

What managed IT services cost in Washington, DC

Our pricing is published, per user, and flat: plans start at $150 per user per month, with nonprofit rates and a remote-only option. See the full breakdown on the pricing page — no quote-request wall.

Switching providers without disruption

Every engagement starts with a structured 30-day Smooth Start: we document every device, account, application, and configuration before we change anything. When a DC advocacy firm needed to leave its outgoing provider, we completed the entire transition in 17 days without losing a day of their work.

ETTE is headquartered at 5335 Wisconsin Ave. NW, Suite 440, Washington, DC 20015 — in Friendship Heights, with on-site coverage across the DC metro area and remote support nationwide. Call 202-345-1965 or send a message.

Common questions