How fast does ETTE respond to IT support requests?

Published response objectives: urgent issues in 20 minutes, high priority in 60 minutes, normal requests in 90 minutes, change requests within 8 hours. Every ticket is triaged the moment it’s submitted.

Do you come on-site in Washington, DC?

Yes. Technicians dispatch from ETTE’s office at 5335 Wisconsin Ave. NW across the DC metro area whenever an issue can’t be solved remotely.

Is IT support a separate service or part of a plan?

Help desk and on-site support are included in every ETTE managed IT plan, alongside security, cloud management, and monitoring. Plans are priced per user, starting at $150 per user per month.

IT Support Washington, DC — Help Desk & On-Site

Help desk hours and response objectives

The ETTE help desk is staffed Monday through Friday, 7 AM to 7 PM ET, by engineers who know your environment — every client's setup is documented during onboarding, so you never re-explain your systems to a stranger. We work to published response objectives: urgent issues in 20 minutes, high priority in 60 minutes, normal requests in 90 minutes, and change requests within 8 hours.

On-site support across the DC metro area

When hands-on work is needed — a failed switch, a conference-room buildout, new-staff setup days — a technician comes to you from our Friendship Heights office. On-site coverage spans Washington, DC, and the close-in Maryland and Virginia suburbs; everything else is handled remotely, usually faster.

Who we support

Most ETTE clients are nonprofits, associations, and small businesses in the 10–150 staff range — organizations that need dependable support without building an internal IT department. IT support is one part of a complete managed IT plan that also covers security and cloud.

What it costs

Support is included in flat per-user plans starting at $150 per user per month — published in full on the pricing page, with nonprofit rates.

ETTE is headquartered at 5335 Wisconsin Ave. NW, Suite 440, Washington, DC 20015 — in Friendship Heights, with on-site coverage across the DC metro area and remote support nationwide. Call 202-345-1965 or send a message.

Common questions

: Published response objectives: urgent issues in 20 minutes, high priority in 60 minutes, normal requests in 90 minutes, change requests within 8 hours. Every ticket is triaged the moment it’s submitted.
: Yes. Technicians dispatch from ETTE’s office at 5335 Wisconsin Ave. NW across the DC metro area whenever an issue can’t be solved remotely.
: Help desk and on-site support are included in every ETTE managed IT plan, alongside security, cloud management, and monitoring. Plans are priced per user, starting at $150 per user per month.