What is co-managed IT?

A shared model: your internal IT staff stays in charge of strategy and institutional knowledge while ETTE adds help desk capacity, security operations, cloud expertise, and coverage for nights, spikes, and absences.

Will ETTE replace our internal IT person?

No. Co-managed engagements are designed around your existing staff. The division of responsibilities is documented during onboarding so both teams know exactly who owns what.

Can we switch from co-managed to fully managed later?

Yes. Because ETTE documents the full environment from day one, moving between co-managed and fully managed plans doesn’t require starting over.

Co-Managed IT Services Washington, DC

Built for organizations that already have IT staff

An internal IT manager or small team knows your organization better than any vendor will — and is also one person deep, on call every vacation, and expected to be expert in everything. Co-managed IT keeps your people in charge while ETTE adds what a team of one can't: help desk depth, after-hours and absence coverage, and specialists in security, cloud, and Microsoft 365.

How the split typically works

Your team keeps the work that benefits from institutional knowledge — vendor relationships, line-of-business applications, strategic projects. ETTE takes the interrupt-driven load: tickets, patching, monitoring, backup verification, security operations. The boundary is written down during onboarding, not discovered during an outage.

DC-local when it matters

Escalations aren't a phone queue in another time zone. ETTE engineers dispatch on-site across the DC metro area from Friendship Heights, and your staff can walk an issue over to a named engineer who already has your environment documented.

What it costs

Co-managed plans are priced per user like everything else we sell — see the pricing page. Many DC organizations start co-managed and later move to fully managed IT as staff turn over; the documentation carries across.

ETTE is headquartered at 5335 Wisconsin Ave. NW, Suite 440, Washington, DC 20015 — in Friendship Heights, with on-site coverage across the DC metro area and remote support nationwide. Call 202-345-1965 or send a message.

Common questions

: A shared model: your internal IT staff stays in charge of strategy and institutional knowledge while ETTE adds help desk capacity, security operations, cloud expertise, and coverage for nights, spikes, and absences.
: No. Co-managed engagements are designed around your existing staff. The division of responsibilities is documented during onboarding so both teams know exactly who owns what.
: Yes. Because ETTE documents the full environment from day one, moving between co-managed and fully managed plans doesn’t require starting over.