Where we work
Support is delivered remotely to clients across the United States. On-site technician dispatch covers the Washington, DC metro area. You do not need to be in DC to be a client.
Services
Managed IT, security, and advisory as one operating model.
A documented support relationship for businesses, with day-one security, cloud systems managed properly, and senior guidance when the stakes call for it.
In Plain Terms
What we actually do.
ETTE is the IT department for organizations that don't have one, and extra hands for those that do. When something breaks, your staff calls our help desk and a real engineer fixes it. Behind the scenes, we keep your computers updated, your email and files backed up, and your accounts protected from phishing and break-ins.
When bigger decisions come up, like a move to Microsoft 365, a security questionnaire from a funder, or a budget for next year's technology, senior people who already know your systems help you make the call. You don't need to know what any of this is called. Tell us what's not working, and we'll handle the rest.
When you call
The help desk is staffed Monday through Friday, 7 AM to 7 PM ET. Business-critical outages carry a 20-minute response target; managed threat detection runs around the clock. See the full response targets.
Who you get
The same Americas-based engineers, working from documentation of your environment. The person who picks up your ticket has already read the record of the last one.
Service Model
Start with the relationship. Layer the right expertise.
Most clients begin with a managed IT relationship: help desk support, documentation, monitoring, planning for aging equipment, and security protections managed from day one. From there, ETTE adds what your organization actually needs: co-management alongside your internal IT staff, a Virtual CIO (a part-time technology executive who owns your roadmap and budget), a Virtual CISO (the same idea, for security and risk), AI advisory, or specialized infrastructure support.
Every engagement is shaped by who you are. See how this model fits nonprofits, associations, and small businesses.
Managed IT coreSupport, documentation, endpoint care, monitoring, patching, vendor coordination, and quarterly service review.
Security baselineIdentity, device, email, backup, awareness, and configuration controls managed from the start.
Advisory layersVirtual CIO (technology leadership), Virtual CISO (security leadership), and AI advisory, scoped when leadership needs planning, governance, risk ownership, or adoption support.
Managed IT Plans
Three plans. One question: how much do you want us to own?
Remote-Only, Fully Managed, and Co-Managed are levels of ownership, not separate service categories - security, cloud, and backup are included in every plan. The Security & Risk and Cloud/Productivity/Backup sections below describe that included baseline in more depth. Strategic Advisory (Virtual CIO, Virtual CISO, AI) is the one optional layer, scoped separately when leadership needs it.
| Remote-Only Managed IT | Fully Managed IT | Co-Managed Partnership | |
|---|---|---|---|
| Best fit | Distributed, remote-only teams | Teams that want IT fully handled, on-site and remote | Teams with internal IT that need added capacity and expertise |
| Who owns day-to-day IT | ETTE, remotely | ETTE, on-site and remotely | Shared - your internal team plus ETTE |
| On-site support | Remote only, no on-site visits | Included - technician dispatch | As scoped |
| Security, cloud & backup baseline | ✓ included | ✓ included | ✓ included |
| Works with your internal IT | Optional | Optional | Yes - alongside your team |
| Add Virtual CIO (technology leadership), Virtual CISO (security leadership), or AI Advisory | Add-on | Add-on | Add-on |
Every plan is scoped during a proposal conversation, so the mix of services inside it fits how your team actually works. See the full plan comparison and pricing, or talk with an advisor to find the right fit.
Service Areas
Four connected areas. One accountable team.
Daily support, security, cloud systems, and senior guidance: most relationships start in one area and layer others over time. Use this map to understand how ETTE scopes the relationship; the links go deeper where a buyer or technical reviewer needs more detail.
Managed IT Plans
Daily support and operating maturity.
For organizations that need responsive support, documented systems, lifecycle planning, and fewer surprises. Choose fully managed, remote-only, or co-managed depending on the internal capacity already in place.
Security & Risk
Day-one controls, then deeper risk leadership where needed.
Commercial security practices are part of the managed IT baseline. GuardRail makes posture visible, and Virtual CISO is available when an organization wants ongoing security leadership - often where auditors, funders, insurers, partners, or governance obligations are involved.
Cybersecurity & Compliance Device, email, identity, cloud, and user protections.
ETTE GuardRail Security posture scoring and board-ready reporting - included in every managed plan.
Email Security Defense against phishing, impersonation, and takeover.
Cloud Identity Protection Authentication, least privilege, monitoring, and reporting.
Virtual CISO (security leadership) A part-time security executive: risk ownership, governance, and evidence requests.
Cloud, Productivity & Backup
Cloud-first operations, with server support fully covered.
ETTE supports teams already operating in SaaS and cloud platforms, organizations moving in that direction, and environments that still depend on hosted, cloud, or on-premise servers.
Microsoft 365 / Google Workspace Licensing, configuration, collaboration, and optimization.
Backup & Recovery File, email, and system recovery planning.
Proactive Monitoring Monitoring for devices, network, and cloud services.
PC & Mac Management One standard of care across mixed fleets.
Cloud, Productivity & Backup Right-sized cloud, identity, and migration work.
Managed Servers Specialized support for server-based environments.
Strategic Advisory & AI
Senior guidance when decisions outgrow ticket support.
A Virtual CIO gives you a part-time technology executive: direction, budget, vendors, and equipment planning without a full-time hire. AI advisory is separate: Foundations, Depth, and Build support for adopting AI tools safely, training your team, and building custom workflows later if you want them.
Virtual CIO (technology leadership) A part-time technology executive: roadmaps, budgets, equipment planning, and vendor decisions.
Virtual CISO (security leadership) A part-time security executive: risk ownership, governance, and evidence requests.
AI Strategy & Enablement Foundations, Depth, and Build guidance for governed AI adoption.
AI Advisory
Put AI to work without putting your data at risk.
Most teams already have shadow AI - staff using AI tools IT hasn't reviewed or approved - and no governance model. Our AI Strategy & Enablement practice starts with your outcomes, surfaces where AI is already in use, and builds a governed pilot program your team owns.
★★★★★
“ETTE is the Gold Standard for IT providers. I could write an essay about all of the ways in which they’ve helped our organization. If you are looking for an IT and Cyber Security provider, look no further!”
Zachary Brewer · Verified Google Review
Always Included
What every engagement includes.
Help desk supportLive Mon–Fri, 7 AM–7 PM ET from engineers working from shared documentation.
Proactive monitoringIssues are watched before they become staff-facing interruptions.
Patch managementOperating systems and common business applications patched on schedule.
DocumentationThe foundation for responsive support, continuity, and smoother transitions.
Clarity that drives decisions
One dashboard. Plain-language answers.
Across every service, your quarterly review turns system health, support, and project progress into plain-language reporting your leadership and board can act on - with security posture reported through ETTE GuardRail.
Service Level Objectives
How urgent work gets prioritized.
Urgent20 min
Business-critical outages and security incidents.
High Priority60 min
Single-user outages and blocked critical functions.
Normal90 min
Standard requests, software issues, access problems, and troubleshooting.
Change Requests8 hrs
Planned changes and new user provisioning.
Actual response time depends on how a ticket is triaged, so these are the targets we manage to rather than a single flat number - severity varies too much for one guarantee to mean much. What you can count on: every ticket is triaged and prioritized the moment it's submitted, progress is visible in your quarterly reporting, and true emergencies escalate under the terms defined in your managed service agreement.
Our Process
From clarity to confidence.
1
Discover
We listen, learn, and understand your goals and constraints.
2
Design
We build a right-sized plan aligned to your goals and budget.
3
Implement
We execute with care, minimize disruption, and keep you informed.
4
Improve
We continuously improve as your organization grows.