Choosing the Best VoIP Service: A 2024 Buyer’s Guide


Best VoIP services have become a game-changer for businesses of all sizes in 2024. If you’re in a hurry, here’s a quick list of the top options:

  • Google Voice: Best for new users
  • Dialpad: Most advanced AI integrations
  • Intermedia Unite: Best traditional on-premise provider
  • RingCentral: Best range of features
  • Zoom Phone: Excellent affordable plan options

Voice over Internet Protocol (VoIP) is a technology that allows you to make telephone calls using a high-speed internet connection instead of a regular (or analog) phone line. VoIP offers several advantages over traditional phone systems, including cost savings, superior features, and flexibility.

Switching to VoIP can improve productivity and efficiency in your organization. Because it uses your existing internet connection, it usually costs less than maintaining separate phone lines. Plus, the variety of features—such as video conferencing, call forwarding, and voicemail-to-email—enhance communication and collaboration.

But why should you switch to VoIP now? Traditional copper wire networks are less reliable and flexible compared to VoIP systems, which offer redundancy through backup ISPs. Dropped calls and poor-quality connections are troubles of the past with VoIP.

Considering making the switch? Let’s explore the best options available to help you find the most suitable VoIP service for your needs.

Infographic explaining top features of VoIP services - best voip services infographic mindmap-5-items

Top VoIP Services of 2024

Choosing the right VoIP service can be tricky with so many options out there. To make it easier, we’ve rounded up the best VoIP services of 2024. From free services to budget-friendly options, here’s what you need to know.

Best Free VoIP Services

Google Voice

Google Voice is a top pick for those looking for a free VoIP service. It offers:

  • Unlimited domestic calls
  • Voicemail transcription
  • Integration with Google Meet for video calls

Perfect for individuals or small teams needing basic VoIP functionality without the cost.


2ndLine provides a second phone number for your smartphone. It’s ideal for:

  • Freelancers
  • Small business owners
  • Anyone needing a separate business line


TextNow offers free VoIP services with:

  • Unlimited texting
  • Free calling to the U.S. and Canada
  • Low-cost international calling


Zoom isn’t just for video conferencing. Its VoIP capabilities include:

  • High-quality voice calls
  • Screen sharing
  • Meeting recording

Google Meet

Google Meet is another free option, especially useful for video calls. It integrates seamlessly with Google Workspace.

Best VoIP for Small Businesses


RingCentral is known for its comprehensive feature set and reliability. It’s ideal for businesses that need:

  • High call volumes
  • AI-backed transcription
  • Advanced call analytics

Vonage Business

Vonage Business is perfect for those looking for a unified communications hub. It offers:

  • Voice, video, and messaging
  • Seamless integration with business tools
  • Scalability


Dialpad stands out for its AI integration, providing:

  • Real-time call transcription
  • Call analytics
  • Seamless integration with other communication channels


Nextiva is renowned for its exceptional customer service and ease of use. It’s great for:

  • Businesses prioritizing support
  • User-friendly platforms
  • Customizable features


Grasshopper is best for solopreneurs. It offers:

  • One phone number with multiple extensions
  • Voicemail transcription
  • Call forwarding

Best Budget-Friendly VoIP Services

Zoom Phone

Zoom Phone is a budget-friendly option with:

  • Affordable plans starting at $10 per user
  • Integration with Zoom’s video conferencing
  • High call quality


Voiply offers cost-effective solutions for small businesses. It’s known for:

  • Low monthly fees
  • Simple setup
  • Basic VoIP features


AXvoice provides an economical VoIP service with:

  • Flat-rate pricing
  • Unlimited calling plans
  • Voicemail-to-email

Phone Power

Phone Power is another budget-friendly VoIP service offering:

  • Competitive pricing
  • International calling options
  • Advanced call features


VoIPo is ideal for those on a tight budget. It offers:

  • Low-cost plans
  • Unlimited calling in the U.S. and Canada
  • Basic VoIP features

Finding the best VoIP services for your needs doesn’t have to be difficult. Whether you’re looking for a free service, a solution for your small business, or a budget-friendly option, there’s something here for everyone.

Next, we’ll dive into how to choose the best VoIP service based on your specific needs.

How to Choose the Best VoIP Service

Choosing the right VoIP service is crucial for your business. Here are some key factors to consider:

Key Features to Consider

Call Forwarding: Redirect calls to another number or device, ensuring you never miss an important call.

Voicemail-to-Email: Receive voicemail messages directly in your email inbox, making it easy to manage and respond promptly.

Caller ID: See who is calling before you pick up. This is especially useful for sales and customer service teams.

Conference Calling: Host multi-person calls for team meetings or client discussions.

Video Calling: Essential for face-to-face interactions, especially in remote work settings.

Automated Attendant: Direct callers to the appropriate department or individual without needing a receptionist.

Call Queuing: Manage high call volumes by placing callers in a queue until someone is available to assist them.

Music on Hold: Keep callers engaged while they wait, reducing hang-ups.

Call Analytics: Gain insights into call patterns, durations, and other metrics to improve service and productivity.

Evaluating Call Quality and Uptime

Call quality and uptime are critical for any VoIP service. Here’s what to look for:

Network Congestion: Ensure your internet connection can handle VoIP traffic without delays or dropped calls.

QoS (Quality of Service): Prioritize VoIP traffic over other types of internet usage to maintain call quality.

Codecs: These compress and decompress audio data. Higher-quality codecs can improve call clarity.

Hardware: Invest in good-quality microphones and speakers to enhance call quality.

Service Provider’s Network: Choose a provider with a strong network infrastructure to ensure minimal downtime. Many providers offer a 99.99% uptime guarantee.

Cost Considerations

VoIP costs can vary widely. Here’s what to keep in mind:

Flat-Rate Pricing: Some providers offer a consistent monthly fee, making budgeting easier.

Usage-Based Pricing: Pay based on the number of users or lines. This can be cost-effective for smaller teams with fewer calls.

Additional Features: Some features, like call recording or advanced analytics, may come at an extra cost. Choose only what you need to keep costs down.

International Calling: Look for providers that offer free or low-cost international calls if you have global clients or team members.

Negotiating Pricing: Don’t be afraid to negotiate with providers. You might get discounts for long-term contracts or bulk user licenses.

By considering these factors, you can find the best VoIP services that meet your business needs and budget. Next, we’ll explore the top VoIP services of 2024 to help you make an informed decision.


Choosing the right VoIP service can transform your business communications, making them more efficient and cost-effective. In our 2024 roundup, we highlighted the best VoIP services across various categories to suit different business needs.

Summary of Top VoIP Services

  • Google Voice: Best free VoIP service. Ideal for startups or businesses looking to test VoIP without financial commitment.
  • RingCentral: Most comprehensive. Perfect for businesses needing a robust, all-in-one solution.
  • Dialpad: Best use of artificial intelligence (AI). Great for companies looking to leverage AI to enhance communication.
  • Intermedia Unite: Best all-in-one unified communications as a service (UCaaS). Suitable for organizations needing integrated communication tools.
  • Nextiva: Easiest to use. Excellent for businesses that prioritize user-friendly interfaces.
  • Grasshopper: Best VoIP for solopreneurs. Tailored for individual entrepreneurs needing a professional phone system.
  • Zoom Phone: Best budget-friendly VoIP service. A cost-effective solution for small businesses.
  • 8×8: Best contact center features. Ideal for companies with extensive customer service operations.
  • Aircall: Best VoIP for enterprise-level companies. Designed for large organizations needing scalable solutions.
  • Ooma Office: Best no-contract VoIP service. Perfect for businesses that prefer flexibility without long-term commitments.

How ETTE Can Help

Navigating VoIP services can be overwhelming, but that’s where we come in. At ETTE, we specialize in helping businesses transition from traditional phone systems to modern VoIP solutions. Our experts understand that each company has unique needs and challenges. We offer tailored advice to ensure you choose the VoIP service that aligns with your goals.

From ensuring your internet connection is robust enough for VoIP to setting up the necessary hardware and software, we handle it all. We also provide training for your team to ensure a smooth transition.

Final Thoughts on Choosing the Best VoIP Service

Switching to VoIP is a smart move for any business looking to improve communication efficiency and cut costs. But remember, the best VoIP service for one business might not be the best for another. Consider your specific needs, such as call quality, uptime, features, and budget.

By leveraging ETTE’s expertise, you can confidently select a VoIP service that not only meets but exceeds your communication requirements. Ready to transform your business communications? Let us guide you every step of the way.

For more information on how ETTE can help you choose the best VoIP service, visit our VoIP services page.

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