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90 min industry SLO Target
Comprehensive IT support services to help your business avoid roadblocks and thrive with robust technological infrastructure.
DC-Metro IT Support: A Genuine Local Partnership
Ultra-responsive, hands-on technology management for businesses that put their people first.
Whether you’re a small business, nonprofit, or enterprise organization in the Washington, DC metro area, we’re here to help.
We are right around the corner. When your team has a tech issue, they should never be just a ticket number in a far-off call center. You deserve a dedicated partner who knows your name, understands your mission, and is physically close enough to help when it matters.
At ETTE, we blend deep local roots with broad capabilities. Whether it is a hands-on fix at your DC office or instant remote help, we deliver a “Whatever It Takes” culture to keep your business moving.
We allow your business to achieve its goals without getting bogged down by technical roadblocks. Explore the ETTE difference.
90 min industry SLO Target
20 min industry SLO Target
We know your time is valuable. Our average initial response time across all ticket priorities is typically under 30 minutes. Rapid response allows your organization to stay nimble, regardless of IT issues occurring.
We always try to save you time by fixing things remotely first. However, if a problem in the DC metro area needs a hands-on touch, we dispatch a technician to your office at no additional charge.
We do not outsource to strangers. Our support comes from our own dedicated engineers based in Washington D.C. and South America. These are long-term ETTE team members who share our standards and know your systems inside and out.
Switching IT providers can be stressful, so we make it simple. Our “First 30 Days” onboarding process includes a full inventory and risk review to stabilize your environment quickly.
We believe in transparency, not surprises. Our full-service plans generally start from $140/user/month. This includes your help desk, on-site support, and security tools – predictable billing for a partnership that works.
Accelerate your business with IT support that allows your business to thrive without worrying about technical slowdowns.