• IT Help Desk and User Support (bilingual)
  • Virtual Infrastructure for VPN, File Sharing, and Remote Access (RDP)
  • Server Monitoring and Maintenance
  • Company Owned Desktop/Laptop Monitoring and Maintenance
  • Enterprise level Antivirus Software for all Company Owned Systems
  • File level Encrypted Backup (Forever Incremental)
  • 7 Day Image-Level Backups
  • Tier 1 Cell Phone + Tablet Support
  • One Managed Firewall for Site-to-Site VPN Connectivity
  • Amazon Cloud Managed DNS Service
  • Semi-annual hardware warranty reports
  • Dedicated Managed firewall in the datacenter
  • Wireless Network Management
  • Vendor Management
  • Office 365 deployment and management
  • Patch Management
  • OpenVPN Licensing
  • VoIP management (if purchased through ETTE)