Complete Managed IT Services

Good maintenance for your IT systems is imperative if you want to keep things running smoothly 24/7. Just one big system failure can cost your company thousands of dollars. That’s why we recommend a professional ETTE maintenance plan for both desktops and servers. When you need to keep your systems up-to-date, discover and solve problems, and prevent future issues, a maintenance plan from ETTE is the perfect solution. We offer plans at a variety of price points to serve clients large and small across the Washington DC, Maryland, and Virginia areas.

Get these essential services priced in a per user fee.

  • IT Help Desk and User Support (bilingual)
  • Virtual Infrastructure for VPN, File Sharing, and Remote Access (RDP)
  • Server Monitoring and Maintenance
  • Company Owned Desktop/Laptop Monitoring and Maintenance
  • Enterprise level Antivirus Software for all Company Owned Systems
  • File level Encrypted Backup (Forever Incremental)
  • 7 Day Image-Level Backups
  • Tier 1 Cell Phone + Tablet Support
  • OpenVPN Licensing
  • Patch Management
  • One Managed Firewall for Site-to-Site VPN Connectivity
  • Microsoft Server / Office / Remote Desktop Services
  • Enteprise level Anti-virus protection
  • Amazon Cloud Managed DNS Service
  • Monthly trouble ticket reports
  • Semi-annual hardware warranty reports
  • Managed firewall in the datacenter
  • Wireless Network Management
  • Vendor Management
  • Office 365 deployment and management
  • VoIP management (if purchased through ETTE)

Hardware

Building a network infrastructure that meets the ongoing needs of your business can be challenging for any company, but ETTE can create the perfect IT plan for you. We offer a broad range of products and services that allow your business to get customized IT solutions. We also work with a number of top-notch partners who can provide you with discounted products. Our cloud computing services are designed to answer your networking needs with affordable on-site server hosting. We also provide exceptional IT hardware repairs. Just call us and we’ll schedule a repairman to come out right away. Or you can drop off malfunctioning computer equipment for repairs.

Software

With software programs changing daily, it’s easy to fall behind in the race to maintain the best computer software. ETTE keeps you on top of the ever-changing landscape of new and innovative software. We also assist companies that have chosen the wrong software solutions and who need to make some corrections to get the best service. Even the biggest companies problems with conflicting software or errors arising from employees visiting dangerous websites or clicking on suspicious email links. If you believe your company network has inadvertently been affected by viruses or spyware, it’s important to resolve those issues before they do thousands of dollars’ worth of damage. ETTE can help fix expensive problems like this or simply help you correctly upgrade outdated software. We provide state-of-the-art diagnostics and IT solutions that will have your business up and running smoothly in no time, whether you just need a quick fix or an entirely new system.

Monitoring

With 24/7 network monitoring services, historical data reporting, and the knowledge and experience to analyze and interpret data, ETTE proudly offers expert help pinpointing and correcting network issues. Our goal is to help your business operate more efficiently and avoid troublesome networking problems.

Management

We know that you’re busy running your business and that’s why ETTE is the perfect partner for handling your IT systems management. You can take advantage of one of our monthly maintenance plans or simply call us for hardware and software emergencies. We also offer a fast and secure cloud computing network that can make your life easier and take away those IT system failure headaches. We’d love to hear from you so please feel free to contact us. We offer free IT consultations. Or you can read more about our IT services in the right hand column.

Wiring and CCTV Video Security

In concert with long-term partners in the area, ETTE provides high-quality wiring and CCTV video security system installation. From start-to-finish, we work for our clients to determine an appropriate scope of work, monitor delivery quality, and negotiate discounted rates.